Ultragaz, a major company in the Brazilian home gas distribution market, needed to create a solution to optimize the process and delivery time for gas orders received through Ultragaz's digital channels.
In addition, the solution needed to offer traceability for the operation and, consequently, improve the end customer experience by taking care of a crucial point in the sales process: the actual delivery.
Ultragaz therefore had a major challenge! As well as delivering a great experience for its consumers, the company was also concerned with improving the productivity of its delivery drivers.
An essential part of the project was to show the delivery person that they are a fundamental part of the sales and delivery process, and to value them. In other words, good service from the delivery person would be a differentiator for Ultragaz in the market.
And it was in partnership with AMcom that it was possible to create a pilot version of this project in less than two months.
Together, Ultragaz and AMcom developed a mobile application called AmigU. The app is aimed at Ultragaz deliverers, and in it they receive new deliveries to be made. In addition, the app provides a quick and practical map of the route to be followed, as well as a preview of the facade of the destination. These features have improved the delivery process, optimizing time and providing more security for the delivery person.
The delivery functionalities are integrated with Ultragaz's Order Hub. This hub is responsible for managing all sales made on the company's digital channels and automatically routes orders. This reduces manual processes such as distributing the orders, passing them on to the couriers and writing off the order.
Due to the success of a previous Ultragaz App project for the client, this solution was developed in Flutter, with the backend in Oracle Apex. Based on the experience of building the app for the client, we brought greater productivity to the development and architecture of the app for delivery drivers. Finally, the visual design of the application was also developed by our team and it was due to this joint effort that several aspects were highly praised by the client!
But this whole project was only possible because of the assiduous use of agile methodologies!
In the opinion of our developers, the framework used in the project generated incredible productivity for the team, enabling them to develop complex features in other technologies without any problems. In addition, they believe that the documentation was extremely detailed and, since we were working with extremely flexible widgets, the team's (and the client's) imagination was limitless!
The first version of the solution (MVP) was launched in just 6 weeks. The project, which is currently in its pilot phase, has 75 active users, and the future forecast is to reach more than 10,000 users.
As the project was developed using the agile model, with fortnightly sprints, this means that every 15 days a new version of the application is released with new features and improvements. We also hold a meeting at the start of each sprint to analyze the results of previous deliveries and define the scope of the next delivery.
For Ultragaz, the benefits have been multiple!
The solution also has a rewards program for delivery drivers. The program encourages good service and punctuality in deliveries, and everyone wins: the customer is better served, the delivery person is rewarded and Ultragaz sees an improvement in service levels!