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Services

AMS and Solution Support

Continuous performance of digital systems, platforms and cloud environments, with AIOps and constant evolution, enabling a return on investments in technology.

Sustain the performance and continuous evolution of your solutions

We are responsible for keeping critical applications running stably, securely and in constant evolution. Our work ranges from technical and functional support to the implementation of evolutionary improvements, corrections, monitoring and incident response. We ensure that solutions developed in-house or by third parties continue to deliver value in day-to-day operations, with a focus on quality, predictability and continuity.

Solutions that deliver results

solutions

Sustaining Customized Solutions

Technical and functional support for custom-developed applications, with a focus on corrections, adjustments, improvements and ongoing support for use by business areas.

management

Sustaining Corporate Management Platforms

Support for the maintenance and evolution of solutions such as Salesforce, SAP, Microsoft and other corporate platforms, ensuring adherence to processes and suitability for updates.

cloud-coding

Support for
Cloud Applications

Technical support for applications operating in cloud environments, including configuration adjustments, error management and minor technical developments.

database-storage (1)

Sustaining
Data and AI Environments

Support in maintaining pipelines, dashboards, analytical flows and AI models in production, ensuring availability, updating and adherence to technical standards.

call center

Service
Operational with SLA
Defined

Service structure organized by level, with a formal opening channel, prioritization by criticality and monitoring by indicators and executive reports.

context

Knowledge Management
and Solution Transition

Structuring documentation, technical and functional manuals, and conducting transition processes to ensure continuity even in scenarios with high turnover or change of supplier.

Direct impact on your business

We ensure that the company's applications maintain high availability, performance and adherence to businessprocesses , even after they go live. This action brings together continuous monitoring, technical support, functional evolution and knowledge management, with a focus on reducing risks, ensuring continuity and maximizing the return on investments in technology. technology.

Strategic benefits of our solution

Increased stability and reduced incidents in production.

Agility in resolving
technical problems and end-user support.

Continuity of use and evolution of solutions even after initial delivery.

Reducing the burden on
development or product teams.

SLA monitoring and
clear visibility of operational demands.

Learn about some cases of digital transformation

Transform your solutions with AMS and Solution Sustainment